Do you know the critical factors needed to provide excellent customer service? If you’re a business owner, this is a question you should be asking yourself.
Customer satisfaction is a significant need in business success and has a direct impact on your bottom line. To increase sales or maintain your current customers, you must understand what your customers care about most.
Are you doing enough to keep your customers happy?
According to The Future of Commerce, it is time for customer service to shine. Companies that listen to their customers and deliver services that genuinely help them will rise to the top. With outstanding customer experience, a company will gain lifetime loyalty, strengthening a business and ultimately driving growth.
Customers Leave After Bad Service
HubSpot reports that unhappy customers with poor experiences can cost you valuable business, as 50% of customers say they would switch to a new company after one bad experience.
Be Proactive
Who can afford to lose half of their customers because of a bad experience? Your business can avoid this by taking proactive steps now.
The AnswerAmerica Solution
Your first step needs to be AnswerAmerica’s Prepaid Telephone Answering Service. It’s the right step for your business because AnswerAmerica provides you with professional, highly trained agents who will answer your calls as an extension of your business.
Across the U.S., companies of all sizes value the convenience of our low-cost prepaid telephone answering service. AnswerAmerica is a reliable and affordable prepaid telephone answering service.
6 Ways a Prepaid Telephone Answering Service Gives You the Advantage
1. Minutes to Go Live
AnswerAmerica gets you set up in as little as 15 minutes. There isn’t any set-up cost or hidden fees. And no monthly bill, either. Signup is automated, which lets you go live without ever having to speak to an agent.
We’ve got the fastest answering-service deployment process available.
2. 24/7/365 Availability
Your calls are answered by live agents the way you tell us to answer them 24 hours a day, 7 days a week, 365 days a year. Use our services as an overflow or an extension of your business.
3. Self-Managed Account
You control your account. Our on-demand service allows you to stop and start as you see fit with no contract. We will assign a toll-free number for you to forward to your landline and mobile phone so our agents can begin answering, and you’ll never miss a call.
4. Customize Your Service
Customize your answer phrase and company details so we can answer your calls how you want them answered. You’ll also set up the calls how you want them handled and deliver the messages to you the way you want.
5. More Benefits
We have a perfect prepaid telephone answering service plan designed for you. With AnswerAmerica, one credit includes:
- Answering the call.
- Taking a message.
- Leaving a voicemail.
- Patching a call through.
AnswerAmerica is a reliable and cost effective telephone answering service provider. Our prepaid answering service allows you to pay for call center services on a per-call basis. We have an all-inclusive price – one credit gets you everything!
6. The Perks
Customers love our referral program, which gives you free call credits for each referral you provide that becomes an AnswerAmerica client. To learn more about our referral program, click here.
Walk Away from the PayGo Pain
It’s easy to become overwhelmed with all the PayGo services out there. If you’re not careful, these plans could cost you more when they charge every step of the way. That includes when their agents pick up the phone, take a message or leave a voicemail, patch a call, and hang up. That one call would cost you five credits. Plus, many will bill you in 30-second increments.
These are a few reasons we recommend leaving the PayGo plan behind:
1 Lack of Customer Service
With many pay-as-you-go companies, you won’t get the customer service you need if there’s an issue. Will you even talk to a live person?
2 Greater monthly costs
The monthly billing often fools customers. When you sign a contract, you can expect monthly bills that you need to pay on time. Customers may receive a promotional deal when they first sign up for a service. These typically last for the first 12 months before being increased to a standard price.
3 No refunds
If you want to terminate your account and get a refund for the money you currently have available for a pay-as-you-go service, many companies do not refund any money once it’s in your account.
Don’t Wait – Find Your Best Plan Now with AnswerAmerica
Take the next step today to keep your customers happy and grow your business. And get ready for a better work-life balance. Click the button below to learn more!
