fbpx
Share:
Features

Choosing a Pay-As-You-Go Answering Service: Benefits and Red Flags

Are you seeking customer support but concerned about the cost and commitment associated with a traditional answering service? Well, fear not, as there’s a model that offers the same service at a price suitable for businesses of any age or size.

 

AnswerAmerica‘s pay-as-you-go option is a cost-effective answering service that provides you with the backup you need to maintain your work-life balance while ensuring that your customers receive the care and attention they deserve.

Traditional Telephone Answer Service vs Pay-As-You-Go

While they provide fundamental solutions, traditional answering services are often reserved for large-scale operations that can afford a substantial investment to bolster their infrastructure. But what about you? Although automation has added convenience to our lives, according to a PWC survey, consumers still crave human interaction when in need of a service. AnswerAmerica’s prepaid answering service gives you the personal touch your customers crave, at a cost that you can track and manage all on your own. Here are some of the benefits that AnswerAmerica can provide for you.

Pay-As-You-Go Benefits

Cost

AnswerAmerica’s wallet-friendly credit system is the secret behind this low-cost answering service. One credit gets you from start to finish. We’ll answer your call, take the message and forward that message to you via SMS or email. Each month, you pay for an allotment of credits to cover your needs. And if you need more than your plan offers, AnswerAmerica will keep track and apply credits to your account as you need them. One credit costs the same amount, always. If you don’t use the credits you’ve purchased, your credits carry over and never expire. No startup fees, no monthly fees, no worries.

Growth

With our pay-as-you-go service, your plan has room to grow as your company does! With options ranging from 20 call credits to 500 call credits, you can grow confidently, knowing that AnswerAmerica can grow with you. And with on-demand service, you can start and stop as you see fit, without worrying about pesky cancellation fees.

Personalization

Did you know that improved customer experiences have resulted in a 2 to 7 percent increase in sales revenue? With AnswerAmerica’s personalization features, you have the power to customize the answer phrase that your customers will hear when we answer their calls, allowing you to infuse your unique personality into every interaction. Simply let us know how you prefer your calls to be handled, and we’ll take care of the rest. On top of that, you have complete control over how we connect with you. With a simple flip of a switch, you can choose between SMS and email delivery, ensuring seamless communication on your terms.

Red Flags to Look Out For

 

Hidden Fees and Deceptive Pricing

There are many ways that other answering services can sneak in extra charges or fees onto your bill. Some may require an additional monthly fee on top of the service you are already paying for. Others might impose fees if you exceed the allotted service amount in your plan.

 

Taking it to another level, some may employ misleading definitions of a “call” and charge you for each interaction component separately.  At AnswerAmerica, we offer a transparent solution. With just one credit, you receive comprehensive coverage, including call answering, message taking, and seamless delivery to you. No hidden fees or surprises, just straightforward and cost-effective service.

Limited Flexibility

Due to the budget-friendly nature of the pay-as-you-go model, many other services tend to neglect your needs in return. They may restrict personalization options and impose fees and charges that hinder your ability to accurately assess your company’s needs. AnswerAmerica takes a different approach. Our comprehensive customer support and adaptable pricing ensure that we collaborate with you to discover the ideal solution for your business.

 

AnswerAmerica Has the Plan For You

Avoid the red flags with AnswerAmerica’s pay-as-you-go answering service. In as little as 15 minutes, you can go live with your own cost-effective customer support. AnswerAmerica’s onboarding process is simple and fully automated to get you the service you need, when you need it. Sign up today!
 

Related Posts

No results found.